Terms and Conditions 

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1. Capitec Promotion:

    

   • The Capitec promotional rate is R3,000 for two people.

   • To qualify, clients must provide a valid C-reference number from their Capitec app in the booking form on our website.

   • Once the payment is received and verified, Top Balloons will issue booking vouchers confirming your flight.

   • This promotion is exclusive to Capitec clients and cannot be combined with other offers.

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2. Standard Payment:

    

   • Standard rates are R6,500 for two people, payable via EFT.

   • Payments for children: R500 for ages 5 and above; R200 for children under 5.

   • A minimum of two passengers is required per flight.

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1. Payment Verification:

    

   • Bookings are only confirmed once payment is received and verified.

   • Top Balloons reserves the right to cancel unverified bookings.​

 

2. Cancellation and Refunds

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1. Customer Cancellation:

    

   • Cancellations made 48 hours or more before the scheduled flight will receive a full refund.

   • Cancellations made less than 48 hours before the flight may not be eligible for a refund, at Top Balloons’ discretion.

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1. Weather or Safety-Related Cancellation:

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   • Hot air balloon flights are weather-dependent.

   • If Top Balloons cancels a flight due to unsafe weather conditions, clients may reschedule for the next available date or receive a full refund.

   • Top Balloons is not responsible for travel costs, accommodation, or other expenses incurred due to weather cancellations.

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3. Health and Safety

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• Guests must be in reasonable physical condition to participate.

• Pregnant guests or individuals with serious medical conditions should consult a doctor before booking.

• Children under 5 may fly but must be accompanied by an adult.

• Guests must follow the pilot’s instructions at all times to ensure a safe flight.

• Top Balloons reserves the right to deny boarding to anyone deemed unsafe for flight.​

 

4. Liability

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• Top Balloons and its employees are not liable for injuries, accidents, or loss of personal property during the flight, except in cases of proven negligence.

• Guests participate at their own risk.

• Top Balloons carries insurance as required by South African aviation regulations.​

 

5. Photography and Media​

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• Guests may take photos during the flight.

• Top Balloons may use photos or videos taken during the experience for promotional purposes.

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6. Changes to Terms​

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• Top Balloons reserves the right to update or amend these terms and conditions at any time.

• Any changes will be communicated via our website or email to affected clients.​

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7. Contact and Support​

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• For any questions regarding bookings, payments, or tours, please contact us via the booking form, WhatsApp, or email at topballoon@outlook.com.

• We will respond promptly to ensure a smooth and enjoyable booking experience.

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8. Agreement

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By booking a flight with Top Balloons, you acknowledge that you have read, understood, and agreed to these terms and conditions.